Frequently Asked Questions
Crystal Clean offers a 100% Customer Satisfaction Guarantee to all its clients. If you are not satisfied with our service, call us within 24 hours and we will re-clean your home until you are 100% satisfied.
Do I need to be home when you clean?
You can be home if you like, but most customers prefer to give us a key that is secured in our office or you can leave the key in a safe place. However, this is not a very secure system and we do not encourage it. If we are unable to enter your home, you will incur a lockout fee of $30. Alarm systems need to be off.
How do you protect my keys?
Your key is placed in a security box and the manager is the only person that has access. In addition, all keys are identified with only a number. On the day of your cleaning your key is issued to the team member and at the end of the day is returned to the security box.
Who is going to clean my home?
Our Crystal Clean team will be servicing your housecleaning needs. Our teams consist of one, two and three team members for your convenience and preference. In addition, our Quality Control Supervisor will randomly stop by to ensure your cleaning standards and special requests have been met.
Will the same team member always clean my home?
Our goal is to have the same team clean your home every time. However, circumstances like sickness, weather, holidays and accidents might cause a different team member to clean your home.
At what time will the team member be at my home?
Our cleaning schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. While in most cases it is impossible to give a specific time to be at your home, we will make every effort to meet your needs. Saturday cleanings are available by appointment only.
How long does it take to clean my home?
Our Crystal Clean Team will average 1.5 to 3 hours to clean a 3 bedroom 2 bathrooms home. However, time will vary depending on the condition and size of your home.
What do I have to do before the cleaning?
In order to provide you with a high quality service, we ask you to take a few minutes the night before to pick up personal clothing, toys and other household items. The fewer items the maid has to pick-up, the more we can concentrate in actual cleaning.
Do I need to provide supplies or equipment?
We use our own supplies and equipment. However, if you preferred we use your supplies and equipment, we would be please to accommodate your request.
What type of supplies do I need to have?
None. We use "green" products to be environmentally friendly. However, if you want something specific, please let us know.
What would your cleaning member not clean?
Our maids will not clean human or pet feces, vomit, urine or blood due to sanitary reasons.
How do I leave special instructions for my cleaning team?
Please contact your Account Manager or e-mail us your special instructions. Do not leave any notes in your home.
What do I have to do if my home has been recently remodel or under repair?
Please contact your Account Manager to request a Deep Cleaning or a Custom Cleaning program so your home can be adequately cleaned.
What do I have to do with my pets the day of the cleaning?
We have no problem cleaning with pets inside your home. However, you need to keep your pets in a safe place due to safety reasons.
What is Block-Cleaning?
Block Cleaning Service offers a personalized affordable cleaning solution for homeowners that need an extra helping hand with their large homes. Simply give us your To-Do List and our maid will get it done. Block-Cleaning is performed by one maid. The maid will work according to your priority list up to 3 hours. However, if the list is completed in less time; the cleaner is free to leave the home. Please be advised that our maid will only complete the items that can be cleaned within the 3 hour period. If you would like a full cleaning of your home, please request our Standard Service. For more information contact your Account Manager.
What should I do to prepare for a Move In/Move Out cleaning?
We understand moving can be a hassle and overwhelming. Please make sure your water and electricity are turned on the day of the cleaning. In addition, the home needs to be completely vacant. Anything left behind will be considered trash and remove from the property (excluding large items and furniture).
What happens if my utilities are off the day of the cleaning?
If your utilities are off, you will be charged a $50 inconvenience fee. In addition, you might be asked to re-schedule for a different day. Reschedule fees will apply.
What if I am still moving the day of the cleaning?
If you are still moving during the cleaning, you might be subject to a $50 inconvenience fee. In addition, we might not be able to extend our 100% Customer Satisfaction Guaranteed. We ask that you be completely Moved-Out before the cleaning day.
What happens if my cleaning falls on a holiday?
If your scheduled cleaning falls on the observance of a major holiday, we will contact you to reschedule your service.
What happens if I need to change the scheduled cleaning?
Just give us a call 48 hours before your cleaning day. If you fail to do this, you will incur a $30 rescheduling fee.
Do I need to sign a contract?
No, you do not need to sign a contract. However, we do encourage you to request weekly, biweekly or every three weeks service to get lower prices. You can stop anytime, simply e-mail or call us.
What happens if I requested regular scheduled visits and stop?
You need at least 3 continuous cleanings to qualify for discounted prices. If you stop before your third cleaning, you will be subject to a $50 charge.
How would I pay for your services?
You can pay with cash or check. Credit card payment processing is coming soon! Payment is due the day of the cleaning once all work is completed.
Don't see your Question?
Please give us a call or e-mail us
Do I need to be home when you clean?
You can be home if you like, but most customers prefer to give us a key that is secured in our office or you can leave the key in a safe place. However, this is not a very secure system and we do not encourage it. If we are unable to enter your home, you will incur a lockout fee of $30. Alarm systems need to be off.
How do you protect my keys?
Your key is placed in a security box and the manager is the only person that has access. In addition, all keys are identified with only a number. On the day of your cleaning your key is issued to the team member and at the end of the day is returned to the security box.
Who is going to clean my home?
Our Crystal Clean team will be servicing your housecleaning needs. Our teams consist of one, two and three team members for your convenience and preference. In addition, our Quality Control Supervisor will randomly stop by to ensure your cleaning standards and special requests have been met.
Will the same team member always clean my home?
Our goal is to have the same team clean your home every time. However, circumstances like sickness, weather, holidays and accidents might cause a different team member to clean your home.
At what time will the team member be at my home?
Our cleaning schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. While in most cases it is impossible to give a specific time to be at your home, we will make every effort to meet your needs. Saturday cleanings are available by appointment only.
How long does it take to clean my home?
Our Crystal Clean Team will average 1.5 to 3 hours to clean a 3 bedroom 2 bathrooms home. However, time will vary depending on the condition and size of your home.
What do I have to do before the cleaning?
In order to provide you with a high quality service, we ask you to take a few minutes the night before to pick up personal clothing, toys and other household items. The fewer items the maid has to pick-up, the more we can concentrate in actual cleaning.
Do I need to provide supplies or equipment?
We use our own supplies and equipment. However, if you preferred we use your supplies and equipment, we would be please to accommodate your request.
What type of supplies do I need to have?
None. We use "green" products to be environmentally friendly. However, if you want something specific, please let us know.
What would your cleaning member not clean?
Our maids will not clean human or pet feces, vomit, urine or blood due to sanitary reasons.
How do I leave special instructions for my cleaning team?
Please contact your Account Manager or e-mail us your special instructions. Do not leave any notes in your home.
What do I have to do if my home has been recently remodel or under repair?
Please contact your Account Manager to request a Deep Cleaning or a Custom Cleaning program so your home can be adequately cleaned.
What do I have to do with my pets the day of the cleaning?
We have no problem cleaning with pets inside your home. However, you need to keep your pets in a safe place due to safety reasons.
What is Block-Cleaning?
Block Cleaning Service offers a personalized affordable cleaning solution for homeowners that need an extra helping hand with their large homes. Simply give us your To-Do List and our maid will get it done. Block-Cleaning is performed by one maid. The maid will work according to your priority list up to 3 hours. However, if the list is completed in less time; the cleaner is free to leave the home. Please be advised that our maid will only complete the items that can be cleaned within the 3 hour period. If you would like a full cleaning of your home, please request our Standard Service. For more information contact your Account Manager.
What should I do to prepare for a Move In/Move Out cleaning?
We understand moving can be a hassle and overwhelming. Please make sure your water and electricity are turned on the day of the cleaning. In addition, the home needs to be completely vacant. Anything left behind will be considered trash and remove from the property (excluding large items and furniture).
What happens if my utilities are off the day of the cleaning?
If your utilities are off, you will be charged a $50 inconvenience fee. In addition, you might be asked to re-schedule for a different day. Reschedule fees will apply.
What if I am still moving the day of the cleaning?
If you are still moving during the cleaning, you might be subject to a $50 inconvenience fee. In addition, we might not be able to extend our 100% Customer Satisfaction Guaranteed. We ask that you be completely Moved-Out before the cleaning day.
What happens if my cleaning falls on a holiday?
If your scheduled cleaning falls on the observance of a major holiday, we will contact you to reschedule your service.
What happens if I need to change the scheduled cleaning?
Just give us a call 48 hours before your cleaning day. If you fail to do this, you will incur a $30 rescheduling fee.
Do I need to sign a contract?
No, you do not need to sign a contract. However, we do encourage you to request weekly, biweekly or every three weeks service to get lower prices. You can stop anytime, simply e-mail or call us.
What happens if I requested regular scheduled visits and stop?
You need at least 3 continuous cleanings to qualify for discounted prices. If you stop before your third cleaning, you will be subject to a $50 charge.
How would I pay for your services?
You can pay with cash or check. Credit card payment processing is coming soon! Payment is due the day of the cleaning once all work is completed.
Don't see your Question?
Please give us a call or e-mail us